Shipping policy

Thank you for choosing LUCY SHINE.

At LUCY SHINE, we are committed to providing a smooth, reliable, and enjoyable shopping experience. From order preparation to final delivery, we carefully handle every step to ensure your purchase arrives safely.

Please review our shipping information below before completing your order.

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Order Processing

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.

Orders are processed within 1–3 business days.

Orders are fulfilled Monday through Friday, excluding weekends and public holidays.

During promotional events, holidays, or periods of high order volume, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

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Shipping Options

United States Shipping

Shipping fees are automatically calculated during checkout.

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Tracking Your Order

Once your package has been shipped, a confirmation email containing your tracking number will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to become active after the carrier receives your package.

If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting our support team.

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Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing accurate and complete delivery details.

LUCY SHINE is not responsible for:

• Delays caused by incorrect shipping addresses
• Failed deliveries due to incomplete information
• Additional shipping costs caused by address changes

If you need to update your shipping address after placing an order, please contact us immediately. Address changes cannot be guaranteed once your order has entered processing.

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Multiple Package Shipments

To ensure efficient fulfillment, items from the same order may occasionally be shipped separately.

If your order is divided into multiple packages, you will receive separate tracking information for each shipment.

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Shipping Restrictions

Some locations may have limited shipping availability due to carrier restrictions or local regulations.

LUCY SHINE reserves the right to restrict delivery to locations where reliable shipping services are unavailable.

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Customs & Additional Charges

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees required by local authorities.

These charges are not included in your order total or shipping costs.

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Shipping Delays

While we work hard to provide a smooth delivery experience, unexpected delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays
• Customs inspections
• Public holidays
• High shipping volumes
• Transportation interruptions

We appreciate your patience and understanding during these situations.

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Lost, Damaged, or Missing Packages

If your package is lost, damaged, or arrives with missing items, please contact our Customer Care Team as soon as possible.

Please provide:

• Order Number
• Full Name
• Photos of the package (if applicable)
• Photos of the item(s)
• Details regarding the issue

Our team will review your request and assist you with the next steps.

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Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email:
shop@lucyshine.com

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Business Information

LUCY SHINE

490 S Van Ness Ave APT 515
San Francisco, CA 94103
United States

Business Correspondence Only – Not a Return Address