Refund policy

At LUCY SHINE, we want every order to feel like the right choice. If your purchase is not exactly what you expected, we are happy to assist you through our return process.

Please review the following guidelines to understand our return requirements.

Return Request Period

You may request a return within 30 days after your order has been delivered.

Returned items must meet the following conditions:

  • Item must be unused and in original condition
  • Item must not show signs of wear, washing, or alterations
  • Product must be free from makeup, fragrance, stains, or damage
  • Original tags must remain attached
  • Item must be securely packaged for return shipping

Returns that do not meet these requirements may be declined.

Items Excluded From Returns

For health, hygiene, and safety reasons, some products cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without hygiene liners
  • Intimate apparel
  • Earrings
  • Hair accessories
  • Beauty products
  • Personalized products

All Final Sale purchases are considered final and cannot be refunded.

Return Authorization

Before returning any item, please contact our support team for approval.

Please provide:

  • Order number
  • Customer name
  • Email address
  • Product details
  • Reason for your return

After reviewing your request, we will provide the return instructions.

Email:
shop@lucyshine.com

Return Delivery Costs

Customers are responsible for return shipping fees unless the return is related to:

  • Incorrect item received
  • Damaged product
  • Manufacturing defect

We recommend selecting a shipping method with tracking.

LUCY SHINE is not responsible for return packages that are lost during transportation.

Refund Timeline

Once your return arrives at our facility, it will be inspected.

After approval:

  • Refunds will be sent to your original payment method
  • Processing time is approximately 5–10 business days
  • Your financial institution may require additional time to display the refund

Original shipping charges are not refundable unless caused by an error from LUCY SHINE.

Order Adjustment

Because orders enter processing quickly, changes or cancellations must be requested as soon as possible.

Once an order has been prepared or shipped, modifications cannot be guaranteed.

Contact Information

LUCY SHINE

Email:
shop@lucyshine.com

490 S Van Ness Ave APT 515
San Francisco, CA 94103
United States

Business Correspondence Only – Not a Return Address